At this time, we only offer shipping within the United States. Unfortunately, we are unable to accept or fulfill orders from other countries or regions.
For orders under $120 USD, a shipping fee of $8 USD will apply.
Orders of $120 USD or more qualify for free shipping.
Orders placed before 6:00 PM will be processed on the same business day.
Orders placed after 6:00 PM will be processed on the next business day.
Orders placed on weekends or public holidays will be handled on the next working day.
Order preparation usually takes 1–3 business days, excluding weekends and public holidays.
Once shipped, delivery typically takes 5–10 business days.
Please note that actual delivery times may vary depending on logistics conditions and destination.
We work with trusted carriers, including FedEx, UPS, and DHL Express, to ensure reliable delivery.
After placing your order, you will receive a confirmation email containing:
You can also track your order anytime via the “Order Tracking” page on our website by entering your email address or phone number along with your order number.
If your package is lost or damaged during transit, please contact us as soon as possible so we can assist you.
Once an order has entered the shipping stage, changes or cancellations may no longer be guaranteed.
Please ensure all shipping details are entered correctly. We cannot take responsibility for delays or delivery issues caused by incorrect address information provided by the customer.
We kindly ask you to inspect your package upon delivery.
If you notice any visible damage, please take photos and contact us promptly so we can support you further.
Address: 4 TERRACE PL, JAMESTOWN, NY 14701, US
Phone: +1 (201) 647-0482
Email: contact@urbanauraeu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (EST)
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