Shipping policy

Shipping Area

We currently ship within the United States only. At this time, we do not support orders from other countries or regions.

Shipping Fees

For orders under $120, a shipping fee of $8 USD will apply. Orders of $120 or more qualify for free shipping.

Order Cut-Off Time

Orders placed before 6:00 PM will begin processing on the same day. Orders placed after 6:00 PM will be processed on the next business day. Orders placed on weekends or public holidays will be processed on the following business day.

Processing Time

Order processing typically takes 1 to 3 business days, excluding weekends and holidays.

Transit Time

Estimated delivery time is 5 to 10 business days. Please note that actual delivery times may vary depending on logistics conditions.

Shipping Carriers

We partner with reliable carriers such as FedEx, UPS, and DHL Express.

Order Tracking

After placing your order, you will receive a confirmation email containing your order number, payment details, and shipping carrier information.

You can track your order on our “Order Tracking” page by entering your email address or phone number along with your order number.

Liability Statement

If your package is damaged or lost during transit, please contact us as soon as possible for assistance.

Once an order has been shipped, changes or cancellations may no longer be possible. Please ensure that your shipping address is entered correctly. Any issues caused by incorrect address information will be the responsibility of the customer.

Delivery Notes

Please carefully inspect your package upon delivery. If you notice any visible damage, we recommend taking photos and contacting us promptly so we can assist you further.

Contact Us

Address: 4 TERRACE PL, JAMESTOWN, NY 14701, US
Phone: +1 (201) 647-0482
Email: contact@urbanauraeu.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)